
When expertise walks out the door, professional services firms lose millions in repeated mistakes, failed client relationships, and institutional memory.
© Critical Knowledge Co. All Rights Reserved.
The audit includes:
Interviews with senior technical staff to extract tacit knowledge
Review of current systems to identify knowledge gaps
Strategic roadmap detailing what to capture, how to structure it, and who should own it
© Critical Knowledge Co. All Rights Reserved.
© Critical Knowledge Co. All Rights Reserved.
I'm a Certified Knowledge Manager who has spent over a decade building knowledge systems for project-driven professional services firms. I specialize in diagnosing where expertise gets lost before critical transitions happen. I've designed intranets, built training systems, and developed lessons-learned workflows that actually get used.
© Critical Knowledge Co. All Rights Reserved.